Queen City Service and Solutions

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Turn “AI exploration” into a sequenced plan aligned to business goals, not shiny tools. 

Deliverables: 

• Prioritized use cases
• 90-day sprint plan
• KPI baselines
• 3–12-month view

Identify repetitive work, design automations, and measure time saved and error reduction. 

Think: 

• Reporting
• Approvals and QA
• Data entry
• Reconciliations

Deploy specialized agents (support, sales ops, finance ops) that retrieve, reason, and act inside your stack.

Includes: 

• SOPs
• Guardrails
• Ongoing optimization
• Governance

Before AI can add value, your systems need to talk to each other. We audit data flows, connectors, and APIs to ensure your business has the foundation for trustworthy, scalable automation.

Action steps:

• System and API audit
• Data quality assessment
• Secure connector implementation
• Integration roadmap for AI enablement
   

Adopting AI isn’t just technical, it’s cultural. We design role-based training and leadership programs that help teams embrace new tools, build confidence, and make AI part of everyday work.

Enablement tactics:

• Leadership workshops and enablement sessions
• Role-specific training paths and playbooks
• AI adoption metrics and KPI integration
• Change management comms and reinforcement plan

Before deploying any workflow or agent, we help your organization define AI policies, risk protocols, and governance frameworks that make scaling safe and compliant.

Deliverables:

• AI readiness audit
• Policy and data governance playbook
• Risk & compliance checklist
• Recommended operating model

Connect the systems that make your AI strategy actually work. We modernize legacy tools, streamline APIs, and integrate best-in-class AI services like Microsoft Copilot, OpenAI, and Anthropic Claude into your daily workflows.

Includes:

• System mapping and integration roadmap
• API and middleware development
• Deployment of copilots, chat interfaces, and connectors
• Ongoing monitoring and performance optimization

When off-the-shelf tools can’t deliver, we design and build custom AI systems that integrate seamlessly with your workflows. From proprietary agents to embedded copilots, we help you create your own AI advantage.

Deliverables:

• Custom LLM or agent development
• Private API and middleware integration
• Secure hosting and deployment
• Documentation and ongoing optimization support

AI transformation succeeds when people and process evolve together. We guide leaders through the organizational, structural, and cultural changes needed to adopt AI at scale and sustain performance gains.

Discovery Output:

• Organizational impact and role redesign
• Roadmap and milestones
• Stakeholder communication frameworks
• Adoption tracking and performance benchmarking