AI Operating Model & Transformation Design

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AI isn’t just another technology upgrade. It’s an operating shift. 

At Queen City AI, we help executive teams design how their organizations actually work in an AI-enabled world, from decision-making structures to workflows, roles, and accountability. Our AI Operating Model & Transformation Design service gives leaders the blueprint for scaling AI beyond pilots and projects, embedding it into the organization’s structure, governance, and DNA.

Why Businesses Need a New Operating Model 

AI changes the fundamentals of how work gets done: 

• Tasks that once required full teams can now be automated. 
• Decision-making speeds up, requiring new approval paths. 
• Data becomes everyone’s responsibility, not just IT’s. 
• AI agents and copilots introduce “digital teammates” that need oversight. 

Yet most organizations are still structured for a pre-AI era... with rigid hierarchies, manual workflows, and siloed accountability. McKinsey calls this the “AI gap,” where technology evolves faster than the org chart. Our job is to close that gap. 

What We Deliver 

The outcome is not a slide deck. It’s an operating model built for continuous transformation. 

Deliverables include: 

• AI-Integrated Operating Model Blueprint — mapping decision rights, governance, and accountability for AI workflows. 
• Org & Role Design — redefining responsibilities and introducing new roles (AI champions, automation leads, data stewards, etc.). 
• Process Reengineering Framework — aligning your core workflows with automation and agent capabilities. 
• Governance Layer Definition — establishing structures for AI oversight and decision-making. 
• Transformation Roadmap — an actionable plan to roll out changes across teams, systems, and KPIs. 

This is AI readiness at the organizational level. It's the bridge between pilot success and enterprise-scale execution.

How It Works 

1. Discovery Session — Assess the Current Operating Model 

We begin on-site in Charlotte with leadership, operations, and IT stakeholders to understand how decisions, data, and work currently flow through your organization. 

Output: Operating model map + diagnostic of friction points, redundancies, and risks. 

2. Future-State Model Design 

We co-develop the target model: how teams, AI systems, and human decision-makers interact. This includes redefining which roles own automation, which teams manage data, and how performance is measured. 

Output: Future-state operating model + AI integration blueprint. 

3. Organizational Alignment & Governance Structure 

Next, we design the governance mechanisms — steering committees, approval gates, and escalation paths that ensure AI use stays aligned with company goals. 

Output: Governance and accountability framework tailored to your structure. 

4. Process & Role Reengineering 

We redesign key processes (finance, operations, HR, sales) to include AI tools and agents — redefining roles and eliminating redundant steps. This is where efficiency meets clarity. 

Output: Process redesign documentation + updated role definitions and SOPs. 

5. Transformation Rollout Plan 

Finally, we develop the roadmap to implement these changes — sequence, dependencies, and success metrics for a smooth transition. 

Output: 6–12-month transformation roadmap with KPIs and ownership structure. 

Why Charlotte Firms Choose Queen City AI 

Charlotte is a city of builders, from financial services and logistics to advanced manufacturing. But building for the AI era requires more than tools. It requires a new blueprint. 

Our difference: 

• Operator mindset: We’ve run teams and scaled systems — we design models that actually function. 
• Local collaboration: We work on-site with your teams, not over Zoom. 
• Practical design: Every recommendation ties back to KPIs, ROI, and accountability. 
• Cross-functional fluency: We bridge strategy, technology, and human systems. 

We don’t “reorganize.” We re-engineer how work happens. 

Engagement Models After Discovery 

Once your Discovery Session defines your transformation priorities, you can engage in multiple ways: 

1. Retainer Partnership
Continuous advisory as you phase AI across departments — governance, process, and accountability optimization. 

2. Project-Based Transformation Design
Fixed-scope delivery of operating model redesign, governance layer creation, and process realignment. 

3. Integration Support & Program Oversight
Partnership to coordinate rollout, training, and communication as your organization transitions. 

4. Leadership Workshops
Facilitated sessions for executives on AI-era org design, decision speed, and governance. 

We provide the plan, the process, and the partnership to make transformation stick. 

Results You Can Expect 

• Faster decision-making with clearly defined ownership and AI-enabled processes. 
• Improved accountability through documented governance and workflows. 
• Higher ROI from automation and agents due to organizational alignment. 
• Reduced resistance as employees understand how their roles evolve. 
• Sustainable transformation supported by a clear structure and leadership enablement. 

In short: clarity replaces chaos, and strategy becomes scale. 

Ready to Redesign How Your Business Works? 

Your operating model defines how fast and effectively you can scale. AI changes that equation. And now’s the time to modernize it. Our Discovery Session is the first step. We’ll map your current structure, identify friction, and design a plan to make your organization AI-ready from the inside out. 

Book Your Discovery Session
Redesign your operating model for the AI era.