Custom AI Solutions & Integrations

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Off-the-shelf AI can only take you so far. 

When your business needs something built for how you actually operate, we design and deploy custom AI systems, copilots, and internal GPT tools that integrate seamlessly with your existing stack. At Queen City AI, we don’t sell software. We build it around you. Our team combines business strategy, data engineering, and AI development to help Charlotte-area organizations create the exact tools they need, securely, responsibly, and cost-effectively. 

Why Custom AI Is the Next Competitive Advantage 

Every company is experimenting with AI. Few are differentiating with it. Generic tools like ChatGPT, Microsoft Copilot, and Jasper are powerful, but they’re designed for the masses. 

When your workflows, data, or customer experience are unique, custom AI solutions deliver a true edge. Custom-built systems allow you to: 

• Integrate directly with your private data and APIs. 
• Control security, compliance, and data privacy. 
• Align workflows with your specific KPIs and business logic. 
• Create user experiences your competitors can’t replicate. 
• Own your innovation instead of renting it. 

For Charlotte’s mid-market companies, that means turning AI from a cost center into an asset — one that’s built, branded, and operated in-house. 

What We Build 

Our Custom AI Solutions & Integrations service helps you move from concept to deployment with confidence. 

We specialize in: 

1. Internal GPT Tools 

Private, secure language models fine-tuned on your company data. Used for: knowledge retrieval, report summarization, SOP lookup, customer service scripts, and more. 

2. AI Copilots & Dashboards 

Custom copilots that integrate directly into your workflows (within Microsoft 365, Teams, or proprietary applications) to assist with repetitive tasks, analysis, and data generation. 

3. Intelligent Agents & Orchestration Systems 

Role-specific agents that can reason, retrieve, and act autonomously within set parameters, from managing service tickets to summarizing production data. 

4. Predictive & Prescriptive Models 

Machine-learning models that forecast outcomes and suggest optimal actions, from inventory planning to pricing optimization. 

5. Custom Integrations & Middleware 

APIs and middleware that connect your legacy systems, databases, and new AI tools into a unified environment. Everything we build is designed around your specific workflows — using your tools, your data, and your brand. 

What You Get 

Every custom AI engagement includes a roadmap, prototype, and governance framework, ensuring what we build isn’t just innovative but sustainable. 

Deliverables include: 

• Detailed use-case design and technical architecture 
• Custom-built GPTs, copilots, or AI agents 
• Data pipelines and system integrations 
• UI/UX design for internal or client-facing tools 
• Deployment documentation and user training 
• Ongoing monitoring and performance optimization 

You’ll own the IP, the code, and the results. We’ll stay beside you to make sure it all runs smoothly.

How It Works 

1. Discovery Session — Define the Opportunity 

Everything starts with understanding your business challenge.
In a half-day on-site session, we work with your leadership and technical teams to uncover bottlenecks, workflows, and customer experiences that could be transformed by AI. 

Output: A prioritized list of high-impact custom AI opportunities. 

2. Solution Architecture 

We translate your business goals into technical design — defining which models, frameworks, and integrations fit your needs. Our architects document data flows, APIs, and governance rules for transparency. 

Output: Technical blueprint + implementation roadmap. 

3. Prototype & Proof of Concept (30–60 Days) 

We rapidly build a working prototype or MVP, your first tangible version of the tool. This allows stakeholders to test, refine, and validate before committing to full deployment. 

Output: Clickable or functional prototype with feedback cycle. 

4. Full Development & Integration 

Once validated, we develop and deploy your AI system — integrating it into your existing infrastructure. We use modern frameworks like LangChain, OpenAI API, Azure AI, or Anthropic Claude, depending on your environment. 

Output: Production-grade deployment + documentation and security review. 

5. Training, Handoff & Optimization 

We train your team on usage, monitoring, and iteration — or manage the system for you on retainer. Our goal is to make your internal teams confident in owning and scaling what we’ve built. 

Output: Operational ownership plan + post-launch optimization schedule. 

Why Charlotte Firms Partner With Queen City AI 

Building custom AI requires more than developers — it requires operators who understand business value. That’s what makes Queen City AI different. 

We combine strategic insight with hands-on development to deliver systems that drive measurable performance, not just demos. 

Our differentiators: 

• Local and personal. We meet your team in person — from Uptown to the manufacturing corridor. 
• End-to-end ownership. From roadmap to rollout, we handle strategy, build, and enablement. 
• Security and governance first. Every system we build follows strict access and compliance standards. 
• Scalable architecture. Designed to evolve with your business, not lock you in. 

Our promise: practical innovation. AI that actually ships, works, and grows with you. 

Engagement Models After Discovery 

After your Discovery Session defines the custom AI opportunities, you can engage with us flexibly: 

1. Retainer Partnership
Ongoing AI system management, model tuning, and iterative development across business units. 

2. Project-Based Development
Fixed-scope builds for specific AI tools, copilots, or integrations, delivered end-to-end. 

3. Internal GPT or App Development
Custom private GPTs or mobile/web apps trained on your company data. 

4. Advisory & Integration Support
Architectural guidance, team coaching, and technical validation for internal builds. 

Every engagement starts with discovery and ends with ownership of a working, measurable solution. 

Results You Can Expect 

• 20–40% efficiency gains from custom copilots and GPT assistants 
• Faster decision-making through real-time insights and automation 
• Reduced vendor dependency by owning your AI stack 
• Enhanced data security with private deployments and role-based access 
• Scalable ROI as new agents and tools build on shared architecture 

Within 60–120 days, most clients see tangible business value (not just prototypes).

Ready to Build Your Competitive Advantage? 

If you’ve outgrown generic AI tools, it’s time to build something that’s yours. Our Discovery Session is the first step, a collaborative, on-site workshop where we identify the right opportunities, design your technical roadmap, and deliver a plan for development and ROI. 

Book Your Discovery Session
Turn your AI vision into a competitive advantage.